RESERVATION POLICIES

All rates published on our website www.hotelmisuenosholbox.com are rack rates. That is, they are the maximum rates charged per room in any period of the year. All our rates already include VAT, as well as the Accommodation Tax.

All rates, promotions and discounts are subject to change without notice. For this reason, it is important that people interested in booking contact one of our reservation agents by telephone or by email hello@misuenosholbox.com to receive more information about room types, prices, monthly promotions, discounts. (only if applicable). As well as to receive instructions on how you can make your payment. In addition, we will also send you this document via email.

All rooms are subject to availability unless the guest has guaranteed their reservation by making a deposit, transfer or by telephone with a credit card. As long as this requirement HAS NOT BEEN MET, the rooms will be available for sale and the prices and/or promotions are subject to change without prior notice.

To guarantee a room, the payment options are exclusively those indicated below:

Credit or debit card details (Visa or Master Card) Paid by electronic transfer or bank deposit.

In the case of deposits and/or bank transfers, it is mandatory that the guest notify their payment to the reservations department at least 48 hours. prior to the date of your reservation by email that includes your scanned receipt. Additionally, for the reservation to be valid you must receive an email from the hotel confirming it. If not done within 48 hours. before then the reservation will be subject to availability. Later one of our representatives will contact you by phone or email to confirm that the transaction was completed.

Only reservations whose charge has been completed are considered GUARANTEED.

We recommend that all people interested in reserving rooms carefully read the section corresponding to Cancellation Policies BEFORE proceeding to reserve their room.

IMPORTANT NOTES:

Upon completion of the reservation process, both the guest and Hotel Mis Sueños agree to comply with the hotel's internal regulations; as well as to respect and act in accordance with what is expressed in our Reservation and Cancellation Policies.

Mis Sueños Holbox disclaims any responsibility in the event of misunderstandings on the part of the guest caused by the latter having failed to read this document carefully. This is detailed information that we provide to all guests at the time their reservation is confirmed.

RESERVATIONS MADE THROUGH TRAVEL AGENCIES:

In the case of reservations made through travel agencies such as Best Day, Booking.com, Expedia, Despegar.com, Hotels.com, etc.; The guest must give the receptionist the printed receipt corresponding to their reservation.